What should I expect to receive with my Amazon Renewed purchase and in what condition?
All Amazon Renewed laptop purchases will come with accessories that may not be original, but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box. Microsoft laptops, tablets, and desktop computers will be equipped with authentic software licenses and will have a Genuine Certificate of Authenticity (COA) available. Amazon Renewed products will be clean and will have minimal to no signs of wear or visible cosmetic imperfections when held at an arm’s length. The products will have batteries which exceed 80% capacity relative to new and will function like new. Product will be restored to its original factory settings. Some laptops may arrive with designs (laptop skins) on the outside of the device.
What if I’m not completely satisfied with my Amazon Renewed purchase?
We want you to be delighted with your purchase, but if you aren’t completely satisfied, you are eligible for a replacement or refund within 90 days of receipt with the Amazon Renewed Guarantee. We can also help you troubleshoot technical problems and assist with returns. From ‘Your Orders’, click on ‘Get Product Support’ or give us a call at 1-800-362-5703.